phishing
April 6, 2020

Playbook for Phishing

By Sridhar Pippari

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Summary

Any attempt to compromise a system and/or steal information by tricking a user into responding to a malicious message. The most common phishing attacks involve emails armed with malware hidden in attachments or links to infected websites, although phishing can be conducted via other methods such as voicemail, text messages, and social media, too.

Playbook

FlexibleIR provides you different flavors of best practice playbooks for the same threat. This will help to get multiple perspectives to handle today’s complex targeted attacks. You can build state-of-the-art playbooks combining these playbooks and your operational knowledge.

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Mitigations

Please refer the detailed playbooks above.

Analysis

Identification & Scoping of incident is key. Please refer the playbooks above.

Tips

Know whom to call. Please first ensure you are able to quickly mobilize all the help required and the right contacts have been reached out to. You may need to start on several parallel investigation trails. General actions to Recover If Impacted– Don’t Let a Bad Day Get Worse.

  • Ask for help! Contact CISA, the FBI, or the Secret Service (If in US) . Respective CERTs for every country.
  • Work with an experienced advisor to help recover from a cyber attack
  • Isolate the infected systems and phase your return to operations
  • Review the connections of any business relationships (customers, partners, vendors) that touch your network
  • Apply business impact assessment findings to prioritize recovery
  • Fact – how the attackers got access – will likely take time to determine. So have parallel tracks running for immediate containment and investigative/forensic works.

References

References

PerSwaysion Campaign – Microsoft Document Sharing

Latest incidents & learning

Automation

Consider possible automation candidate scripts to reduce impact time.

User Contributed Notes

FlexibleIR aims to provide state-of-the-art playbooks by utilizing the power of the community to build on quality playbooks. Readers add their operation knowledge and thoughts to make every playbook evolving and better.

This playbook the following mitigation steps are missing:

  1. Check for DMARC protocol.
  2. Add use cases for Outlook365 BEC

Revisions

March 13, 2020: Initial Version