Bank Customer and User Awareness – Incident Response Readiness

Here we try to give steps on what a customer on realising that his/her bank is impacted by a crisis should ideally do. This could be a cyber attack like Ransomware or any man made or natural disaster. First is to remain calm. Monitor for any email/sms/social media updates from the Bank. Avoid panic with drawls of more than required/essential needs.

Here is an clear example of how Patel and Co – a US bank updated its customers in a timely and regular way.

• https://www.patelco.org/securityupdate
• https://www.facebook.com/patelco/posts/we-are-committed-to-keeping-our-members-and-community-informed-and-have-establis/810399991220316/