July 1, 2020

Incident Response – Training, Exercise and Muscle Memory.

By venkat

First.org recommends this:

Take a scenario that affected another organization and perform a table-top walk through of how your organization would deal with that same incident. At the very least you’ll identify gaps you still have to address. Exercises should be regular and involve a range of participants. It’s important that the senior members of an organization (right up to senior executive management) as well as the technology and other staff participate. The “muscle memory” this will build is invaluable when a real incident occurs.

FlexibleIR provides Needle365.com where you can take a scenario that affected another organization and perform a walk through of how your organization would deal with that same incident. You can also use a Playbook to handle the scenario. At the very least you’ll identify gaps you still have to address.

You’ll think better

As Don Norman put it in his book Things that make us smart: Defending human attributes in the age of the machine, “The power of the unaided mind is highly overrated. Without external aids, memory, thought, and reasoning are all constrained. […] The real powers come from devising external aids that enhance cognitive abilities.”

FlexibleIR use high productivity tools like Kanban boards, Mind maps as external aids to enhance cognitive abilities.

References

Zettlekasten Method

First.org